Questions
Quick answers to what dealers ask before signing up. Anything not covered here, just email us — we read every message.
What does one credit actually get me?
Credits are how the AI tools meter usage. Different tools cost different amounts based on how much the AI has to do.
Lead reply → 1 credit
Social post → 1 credit
Review reply → 1 credit
So 100 credits gets you about 33 listings — or 100 lead replies — or any mix in between.
Do credits roll over month to month?
Plan credits don't roll over. If your Dealer plan grants 500 credits each month and you use 300, the unused 200 reset when your next month begins. Use it or lose it. This keeps subscription pricing fair.
Top-up credits do roll over forever. When you buy a 100-pack or 300-pack of top-up credits, those stay in your account until you spend them. They never expire and they survive plan changes.
When you generate something, plan credits drain first so your paid-for top-ups stick around longest.
What happens if I cancel?
You keep full access until the end of the billing period you've already paid for. After that, your account drops back to the free trial tier, but your saved listings and history stay intact.
If you cancel a yearly plan with credits remaining, you keep using those credits until the year ends. Yearly plans are non-refundable for the unused months — Stripe handles all of this automatically.
Top-up credits you've purchased stay in your account regardless of subscription status.
Can I change plans whenever?
Yes — upgrade or downgrade anytime from the Billing page. Stripe handles proration automatically. When you upgrade, your new plan's credit allotment kicks in immediately.
Switching from monthly to yearly (or vice versa) works too. Yearly plans grant the entire year's credits up front instead of monthly.
Can I add my staff?
Yes, on every plan. There are no per-seat fees or seat limits. Invite team members from the Team page — they share your credit pool and can use every AI tool. Roles work like this:
- Owner — billing, team, everything (one per dealership)
- Admin — invite/remove members, no billing access
- Member — use the AI tools, can't change settings
Is my dealership data private?
Your listings, photos, customer leads, and reviews are yours. They're stored only to give you a workspace to come back to. We never share, sell, or use your dealer data for anything besides generating output for you.
The AI generation runs through Anthropic's Claude API. Anthropic doesn't train on API customer data — your inputs aren't used to improve future models. Industry-standard practice.
What if the AI writes something wrong?
Always read what the AI generates before you post it. The tools are sharp but they're tools, not replacements for judgment. Common cases worth catching:
- Photos showing damage you don't want to highlight
- Spec details you didn't actually confirm
- Tone that doesn't match how your dealership talks
If an output isn't useful, just regenerate — costs another credit. You can also edit any output directly before copying.
What about payments and my bank info?
Every payment runs through Stripe. We never see your card number, never store payment info on our servers. Stripe handles all of it under PCI compliance — same payment processor used by Amazon, Shopify, Lyft, and most major SaaS products.
You can update payment methods or download invoices anytime from the Billing page.
Real humans answer real emails. Usually within a day, often within an hour.